其实亚马逊申诉模板范文10篇的问题并不复杂，但是又很多的朋友都不太了解亚马逊申诉模板范文10篇，因此呢，今天小编就来为大家分享亚马逊申诉模板范文10篇的一些知识，希望可以帮助到大家，下面我们一起来看看这个问题的分析吧！
史上最全亚马逊各类问题处理邮箱与网址
作为亚马逊卖家，总会遇到各种各样的问题，比如被恶意跟卖、产品被侵权、店铺被封等等一系列问题。今天NIKI老师为各位老铁下面整理了一份亚马逊官方各个渠道的邮箱地址和网址入口，希望能够帮助到有需求的卖家，保障自己的基本权益。
第一：传说中的姐夫的邮箱
jeff@amazon.com
第二：亚马逊链接入口
1、亚马逊AMS广告 ?nc1=h_ls
2、后台帮助主页
?itemID=2&ref=ag_2_cont_sghelp&srcpg=sghelp
3、品牌投诉
4、亚马逊各类排行榜
www.amazon.com/Best-Sellers/zgbs
5、测买投诉入口
www.amazon.com/gp/help/reports/infringement
6、亚马逊卖家后台
(其它站点只需把com换成对应的后缀则可，如英国co.uk，日本co.jp)
7、亚马逊卖家论坛
8、亚马逊全球开店官网
9、Amazon Business申请
10、亚马逊全球开店官方数据工具
11、亚马逊全球开店规则政策
第三：亚马逊跟卖投诉入口
1.从AM后台Contact Seller Support开case投诉， Report a
2.以权利人身份投诉侵权 https:
3.以买家身份test buy投诉
4：品牌+律师信 专利+律师信 amazon exclusive 重度垂直的产品策略
以上方法一般需要你有自己注册品牌，设计专利。没有品牌和专利投诉就看人品了。Test buy有充足的证据，胜诉可能性很高。一般的跟卖可以发警告信试试，通常来说不想跟你死磕的都会比较痛快地撤销跟卖。
第四：常用的亚马逊邮箱
1. 美国站主要的一些联系邮箱
notice@amazon.com seller-evaluation@amazon.com pq-review@amazon.com account-confirmation@amazon.com
2.美国亚马逊VE申请邮件
vendorexpress@amazon.com
3.审核卖家评级表现
seller-performance-policy@amazon.com
4.账号冻结后的余额处理
payments-funds@amazon.com
5.品牌外观专利侵权
copyright@amazon.com
6.UK卖家认证邮箱
cn-seller-verification-enquiry@amazon.co.uk
7.日本站主要联系邮箱
seller-performance-policy@amazon.co.jp
alliance@amazon.co.jp
pq-offer-review@amazon.co.jp
第五：按照需求整理的邮箱
1. 产品质量(PQ)问题申诉
US:
seller-performance-policy@amazon.com
UK:
seller-performance-policy@amazon.co.uk
JP:
pq-offer-review@amazon.co.jp
FR:
politique-performance-vendeur@amazon.fr DE:
verkaeufer-performance-richtlinie@amazon.de IT:
performance-venditore-politiche-di-condotta@amazon.it ES:
politicas-performance-vendedor@amazon.es IN:
seller-performance-policy@amazon.in MX:
politicas-performance-vendedor@amazon.com.mx
2. 卖家绩效团队邮箱
US:
seller-performance@amazon.com
CA:
seller-performance@amazon.ca
JP:
seller-performance-policy@amazon.co.jp
JP:
alliance@amazon.co.jp
UK:
seller-performance@amazon.co.uk FR:
performance-vendeur@amazon.fr
DE:
verkaeufer-performance@amazon.de ES:
performance-vendedor@amazon.es IT:
performance-venditore@amazon.it
3. 被关店后追回货款申诉邮箱
US:
merchant-reserve-inquiry@amazon.com CA:
payments-investigate@amazon.ca
JP:
payments-investigate@amazon.co.jp
UK:
payments-investigate@amazon.co.uk FR:
investigation-amzpayments@amazon.fr DE:
payments-nachforschungen@amazon.de IT:
payments-investigate@amazon.it ES:
investigacion-pagos@amazon.es IN:
payments-investigate@amazon.in MX:
payments-funds@amazon.com.mx
4. 知识产权侵权相关
US:notice@amazon.com
JP:notice@amazon.co.jp
UK:notice@amazon.co.uk FR: notification@amazon.fr DE: benachrichtigung@amazon.de IT: notifica@amazon.it ES: aviso@amazon.es IN: notice@amazon.in MX: notice@amazon.com.mx
5. 亚马逊账号冻结后的余额处理
payments-funds@amazon.com
6. 知识产权侵权解决后撤诉
US:notice@amazon.com
UK:notice@amazon.co.uk
FR:notification@amazon.fr
DE:benachrichtigung@amazon.de
IT:notifica@amazon.it
ES:aviso@amazon.es
IN:notice@amazon.in
MX:notice@amazon.com.mx
7. 受恶意攻击或者敲诈邮件
美国站：「feedback abuse report」 + 「卖家店铺名」发送到：investigate@amazon.com
这种情况也可以通过卖家中心的seller suppor获得帮助：
get support→contact us→selling on Amazon→otherissues→report a voilation
8. 帐号不能登录移除FBA库存
联系亚马逊付款的邮箱：payments-investigate@amazon.com；询问你的产品清单，告诉他需要移除库存，他会给你一个产品清单和移除库存的费用，如果你的账号余额不足的话会给你一个亚马逊的收款账号，你按要求把钱转过去，然后再回邮件告诉他，把地址给他，就给你移除啦！
做亚马逊的过程中碰到问题不可怕， 重点是我们要第一时间联系正确的团队帮我们解决问题，2024年， 跨境很难 ， 但是我们必然会迎难而上， 转为危机， 更多干货分享记得关注NIKI老师奥~（来源：NIKI老师）
亚马逊警告、售后、申诉等邮件模板
跨境电商每到旺季就状况百出，不是物流慢、就是被跟卖、还有封号潮，时不时还收到买家的各种咨询或投诉。
这种情况下，卖家该如何处理和平台、消费者、其他卖家之间的纠纷呢？此时，卖家懂得发送正确得体的邮件，是非常重要的解决纠纷技能！
以下是整理出来的各种场景的邮件模板，供卖家借鉴参考，具体内容视自身具体情况调整，希望对卖家朋友们有所帮助！内容较多较全，请耐心查看，手动收藏！
警告信邮件模板1. 自己品牌名称---- A
( 授权之 品牌名称 或是 已注册之品牌名称 )
2. 对方(卖家) 品牌名称---- B
( 您要投诉之 对象名称 或是 品牌名称 )
Dear B ”,
It has come to our attention that B ” is using the " A " trademark without license or prior written authorization from " A ".
" A " holds federal trademark registrations in the United States. So B ” listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.
Therefore, we demand that you immediately remove all listings on Amazon.com in which B ”utilizes our trademarks and images protected by copyright.
B ” currently has at least one listing on Amazon.com for products that utilize A’s” trademarks and/or copyrights without authorization. See the following ASIN: B001234567 (写自己的 ASIN)
" A " is the only entity authorized to provide authorization to sell its products on Amazon.com. Your listing constitutes a violation of " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.
B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.
While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:
(1) Removed all of " A’s " trademarks and copyright material from your Amazon.com listings and any other website or public display you operate;
(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed above
Failure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to Amazon.com as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on Amazon.com.
Thank you for your attention to this matter. Please contact us if you have any questions.
Legal on behalf of " A "
申诉邮件模板摘要：
新账号被封
违法跟卖
ODR表现差，账号被冻结
图片侵权被禁售
产品图片与实物不符收到A-Z
新账户被封号
Hello,
We reviewed your account and determined that you may no longer sell on Amazon. com. Your listings have been removed from our site.This decision was partly made due to our inabilit to
Verify information provided for or related to your seller account. This information inchudes but is not lmited to selling history and listing.
Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
If you believe this decision was made in error and would like to appeal this decision,click the Appeal button next to this messageon the Performance Notifications page in Seller Central( amazon .com/gp/customer -experience/perf-notifications.html)
Sincerely,
Seller Performance Team
Amazon.com
违法跟卖
Hello,
We are receiving your account, Funds will not be transferred to you during the review but will stay in your account.
You can view your account balance, estimated payment schedule and reserved amount
On the Payments page in the Reports section of seller centarl ( amazon .com/gp/paymentsaccount/settlement.summary.html)
Please continue to ship your orders and only list items that you can ship by the expected ship date.
You can help by sending us more information about your business. when you are ready send us your plan, please submit your plan of action by following this link().
To leam more about account reviews, search for Velocity Limits and Account Reviews in Seller Central Help.
We will send you an email when our review is complete.
ODR表现差，账号被冻结
Dear Amazon Seller Performance Team,
We understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two A-z guarantee claims which have resulted in our ODR exceeding the performance target of
Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously,the two complaints are nightmare during the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1. Review all of products to make sure that the pictures and descriptions are accurately match with our products.
2. Most importantly, we will complete the investigation more quickly and proactively（within12 hours） to any problems with customer orders to keep our customers moreinformed and help prevent A-z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours
3. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality.
新店上listing时因图片侵权被禁售
Dear Seller Performance Team,
Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made.
We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager Mr. .... on a lot of details including the can do's and can'ts. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.
However, one of our sales staff ,who is new to the company,（我们有位职员是新来的）accidentally put this product onto the list because we would like to start our sales with 50 skus ( We had 49 skus ready at that time.) He uploaded the product without everyone's else's knowledge and I would in person would like to apologize again for my carelessness in staff management.
Here are the things our company has done to prevent such issue from happening again.
1. We just organized a training again on the can's and can't the sales manager Henry sent us,especially emphasizing on the policy violation including image violation of products and wording violation on product and checked all the product that we have already listed.
2. We deleted all the products that we think that could potentially violate the policies.
3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon.
I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target.
Looking forward to hearing from you.
your name
产品图片与实物不符
客服未及时解决问题收到A-Z
Dear Amazon Seller Performance Team,
We understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe it is mainly because of our inadequate communication（沟通不足） that we have recently seen two A-z guarantee claims which have resulted in our ODR exceeding the performance target of
Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously,the two complaints are nightmare during the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1. Review all of products to make sure that the pictures and deions are accurately match with our products.
2. Most importantly, we will complete the investigation more quickly and proactively（within12 hours） to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours，
3. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
差评跟进邮件模板摘要：
进度一 · 进度二
进度一
Dear————,
How are you recently? Hope you and your family are good.
We found your review for (产品).We are really sorry for the inconvenience it caused
To express our apologize, we provide few suggestion following by:
1. We will arrange a suitable replacement for you for free
2. We will provide a claim code for you.
3. Or refund all
Which one do you prefer?
Looking forward to your reply soon.
Best regards,
进度二
Dear————
Hope you have a great time.
I am writing to concern whether you have receive the replacement.
If you still have any question with your order, please contact with us.
We would try our best to solve it.
If you are satisfied with our services, could you do me a big favor to upgrade the r eivew?
The following link:
It is really important for me.
We will really appreciate for it.
Sincerely,
买家退/换货邮件模板摘要：
客户因订购的商品大小不合适导致退货
亚马逊客户退货的询问原因
买家要求退货，卖家回信（自发货）
产品发货后，客户提出要换货的回信
客户因订购的商品大小不合适导致退货
Dear——
Thanks so much for your great support on 店铺名.
So sorry for the inconvenience that the swimming suit（产品名） did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best Regards
亚马逊客户退货的询问原因Dear ---
Thank you so much for your great support on us.
So sorry for the inconvenience it caused.
Could I know the reason why you return the item?
Are there any issues of our product?
If yes, could you sent the photo of the issues thus we can help you better and submit to QC.
Waiting for your reply.
Best regards
买家要求退货，卖家回信（自发货）Dear----
Thank you for contacting us regarding your inquiry.
We found your return request. Could I know the reason why you want to refund?
Are there any issues of our product?
If yes, could you sent the photo of the issues thus we can help you better and submit to QC.
Will it be possible to give new one as a compensation?
Or how about we make you a partial refund as a way to make up for this?
Looking forward to your reply soon.
Best regards
产品发货后，客户提出要换货的回信Dear ___,
Thanks for contact with us.
Sorry to tell you that the item have been dispatched, and we can't change it for you now .
We knew you receive it and it is not suitable for you.
To express our apologize, we provide few suggestion following by:
1. We will arrange a suitable replacement for you for free
2. We can refund full price for you.
Which one do you prefer?
Sorry for all inconvenience it led to.
Looking forward to your reply.
Sincerely,
回复买家询问物流情况邮件模板Dear ___,
Thanks for your message. Hope you are great.
Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).
International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards
其他售后邮件模板摘要：
亚马逊卖家发货到达时间
先填单,漏发货后向客人解释
客户询问货物的tracking number的回信
邀请顾客成为老客户群邮件
买家不知道如何使用产品的回信
给买家补发自发货售后件的通知
客户订购多个产品，卖家发邮件确认产品订单
卖家发错地址
亚马逊卖家发货到达时间
Dear ___,
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest.
Best regards
先填单,漏发货后向客人解释
Dear ___,
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap.
If not, we will make you the full refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards
客户询问货物的tracking number的回信
Dear————,
Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-7 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.
Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.
Best regards
邀请顾客成为老客户群邮件
Dear_______,
Thanks for your kindly support for 店铺名.
To express our grateful, we want to invite you join in our VIP team(自己取名)”
Our VIP team member(自己取名)can experience our new product in advance and enjoy discount .
Just contact us with order ID by contacting our email on attachment.(把邮箱放在附件上)
We are waiting for your email.
Have a good time.
Best regards,
买家不知道如何使用产品的回信
Dear————,
Thank you for contacting us regarding your inquiry.
We are really grateful with your question Thus we can realize our shortage of product listing.
We will update our listing to perfect our product information.
There is the latest instruction of our product .Please check the attachment for your reference.
If you still have any question, please be free to contact with us.
We will do our best to help you ASAP.
Best regards,
给买家补发自发货售后件的通知
Dear————,
Hope you are fine and doing well.
We have already arrange the replacement to you for your reference.
(产品具体参数)
The tracking number is _______________, please click the attachment to get more detail .
It will take 7-10 day to arrive your city because of the long distance.
Thanks for your kindly understanding and support.
If you still have any question, please be free to contact with us.
We will do our best to help you ASAP.
Best regards,
客户订购多个产品
卖家发邮件确认产品订单
Dear ——，
Thank you so much for your great support on us.
We have received your order of XXXXXX”.
We will work on your order asap, we just want to confirm the amount of the compass, did you order 10（数量） pcs?
产品参数——————————————————
If nothing is wrong, we will ship them asap.
Best Regards
Seller’s name
卖家发错地址
Dear____，
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items? If yes, we will resend you immediately and make you a partial refund , if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best Regards
Seller’s name
记得收藏哦
你应该经常会用到的啦
亚马逊卖家经验分享：如何撰写一封成功的申诉邮件？
图片来源/ 123rf.com.cn
常言道：人在河边走，哪有不湿鞋。”你是否也有遇到被人投诉在亚马逊平台上销售假货而手足无措呢？
2天200单！爆款产品终因供应链问题断货严重……
近日，亚马逊K卖家向CIFCOM跨境爆料称：2017年9月份开始跟卖了一款十分热销的玩具品类，起初仅是抱着试试看的心态，没想到的是短短两天时间就卖出了200单，根本停不下来！”这本该是件值得开心的事情，然而意外却接二连三的发生……
据该卖家介绍，2017年9月下旬，因为这款产品十分畅销，原先预定的那批货的数量远远不够，而因为自身供应链比较狭窄，根本找不到直接厂家生产，后来通过经销商渠道找到一家，却因国庆假期排期缘故，被安排在了10月中旬才能发货。
因为当时不到一星期的时间就售卖出了600单左右产品，由于缺货严重，不得不想出了先虚假发货，等货到了之后再逐一给买家补上的办法。”他如是说道。
而更糟糕的是工厂随后生产出来的产品不仅功能不全，就连外观也存在偏差，K在万般无奈之下只能硬着头皮先发货，因为如果再不发货，后果可能会更加严重，而也正是这批货引起了多数买家不满发起了卖家产品不真实性的投诉。
卖家投诉不断，账号危机重重，申诉几经波折最终成功！
进入11月份，真正的灾难来临！
K卖家解释说：在一周的时间内，出现了大量的买家退款，还有20个左右的差评和A-To-Z投诉，更严重的是还有产品不真实性的投诉，亚马逊直接发来小红旗警告，被关账号暂停销售。”
（卖家截图）
当时店铺还有几千个其他产品的库存，我咨询了不少业内朋友了解是否还有申诉成功的可能，而他们一致回复成功几率几乎为零。”K卖家深感绝望，但他还是努力尝试通过改写网上的申诉模板进行申诉，很快便得到了亚马逊的回复，邮件告知：计划不够完整，需要再补充”。
（卖家截图）
得到亚马逊的回应之后，K卖家便重新燃起了希望，根据自身真实情况反馈，加之诚恳的道歉，再次提交了新的申诉邮件计划，最终皇天不负有心人，5个小时后便收到了账号申诉成功通知！
（卖家截图）
亚马逊申诉邮件怎么写？态度诚恳，情真意切是关键！
K卖家是如何写申诉邮件并且申述成功的呢？在此，他也分享了其经验：
首先，虚心承认自身错误，而这也是最重要的一点，让亚马逊看到你的真诚。
其次，归结出自己的错误原因。他说：一方面是因为客户没有在规定的时间内收到货，导致客户误认为是假的产品，有缺货的原因，但不排除也有物流商的缘故；另一方面，厂家提供了有缺陷的产品，加之自己当时没有认真检查每一个产品所致。”
然后，针对错误现阶段所采取的改进措施。例如，1、移除Listing，重新检查产品的具体情况；2、把FBA类似的产品全部下架，并移除出FBA仓库；3、为客户提供了两套赔偿方案，重新发货或者退款；4、更换了物流渠道。
最后，表明未来应该做出哪些计划来避免这些问题的重复出现。1、严格挑选厂家，认真检查产品；2、重新检查Listing，保证今后产品描述和产品本身一致；3、务必要保留相关发票以供亚马逊的审查；4、不会售卖侵权的产品；5、对卖出的产品做好售后服务；6、百分之百使用FBA；7、不断地提高产品的质量和服务的质量，严格遵守亚马逊相关规定。
针对此案例，CIFCOM跨境也采访了多位亚马逊卖家，他们均反映称在申诉邮件的撰写上首先想到的即是申诉模板，但实际上，即便是同一原因所导致的受限，卖家们的邮件撰写也应当要不尽相同。业内人士坦言：任何模板，即便逻辑再好，条理再清晰，没有从自身角度着手撰写达到‘应景’的要求，基本上多数都会失败，相反地，真情实感表达自身处境反而会有奇效。”
亚马逊大卖大雄也强调表示：申诉邮件的撰写技巧固然重要，但情真意切的表达也不容忽视。”一方面，如果是没有申诉模板的卖家，可以通过各大网站亦或是已经申诉成功的卖家处寻求意见，掌握清楚自身案例事件的前因后果，然后再有针对性的申诉；另一方面，如果掌握有相关申诉模板的卖家也切忌不可大意，千篇一律申诉模板一般情况下通过率都较低，体现不出卖家的诚恳，这仅能作为一种参考，模板中的文字及方案万不可照抄，有针对性的改动撰写才是十分必要的。
（文/CIFCOM跨境 陈林）
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