亚马逊店铺知识产权投诉封店申诉成功模板
亲爱的亚马逊，
您好，我们最近收到您团队的通知，由于侵权问题，该账号被冻结。
我们向亚马逊和版权所有者表示深深的歉意。我们在不了解亚马逊的知识产权政策的情况下犯了这个低级错误。经过深刻反思，我们认为我们犯错的原因是：
到
1、我司采购人员没有意识到产品会侵权，因为工厂明确保证产品不侵权，如果我司员工对工厂有不信任的情况，也不会想去查询和查看产品的详细信息。产品。为此，我们保证以后购买新产品时，一定会要求工厂给出产品专利，然后授权给我们。
2、运营人员没有仔细阅读和理解亚马逊的侵权政策，对可能造成侵权的各种行为没有深入了解，没有意识到自己的某些行为会侵犯权利人的知识产权。这是我们错误的根源。以后我们一定会多学多多咨询客服，以确保以后不会有任何犯罪行为。
3、运营人员在上市前未查询相关信息或咨询亚马逊专业客服，一味将侵权产品投放市场。这是我们的匆忙。在推出新产品之前，我们一定会检查相关信息和咨询。客服完成后，产品将上架。
接到亚马逊的通知后，我们立即采取了以下措施进行救援：
1.收到关于我们的ASIN知识产权侵权的警告通知：侵权的ASIN代码可能侵犯他人的知识产权。我们立即删除了所有库存并停止销售。现在我们已经删除了这个列表，我们将不再出售它。 .
2、我们已联系权利人撤回投诉，并表示诚挚的歉意和赔偿。不过，截至目前，三名权利人尚未收到任何回应。我们将密切关注回应。
3、我们决定向权利人致函致歉，争取理解，并商讨后续赔偿事宜，赔偿我们给权利人造成的一切损失。
4、为解决侵权产品的售后问题，我们已联系所有卖家并安排退款。
5、停止销售并下架店内所有产品，并在店内进行整改。未来所有上架的产品都必须要求工厂提供产品专利，我们在第一季度授权。采购方要求工厂提供产品的采购发票，操作人员严格询问是否存在专利或知识产权侵权，做好每一项检测，再决定是否把它放在架子上。
6、每月组织一次运营人员强化培训，认真学习亚马逊产品政策和知识产权保护政策，并严格执行，所有销售均在遵守亚马逊规则的前提下进行。它不得影响或侵犯任何人的权利。
但我们的这些措施还不足以保证未来亚马逊100%的合规销售，所以我们向亚马逊承诺：
1.我们从标题、图片、描述和要点检查了所有列表细节，以确保没有任何信息被误解。我们将坚决删除所有可能与知识产权有冲突迹象的列表。
2、我们建立了专业的处理团队，负责产品描述、图片、重点、搜索词等100%匹配，产品设计或品牌永远不会再犯错误。
3. 我们建立了自己的研究部门，以确保我们可以销售我们自己设计和模型的产品，而不是从我们的供应商那里购买，以防止任何可能的商标、包装和设计侵权问题。
4. 所有电子邮件或投诉将在 24 小时内得到答复和解决。提供良好的售后服务。
我真诚地希望你能再给我一次机会。我们一定会反思这次事件，总结经验，避免侵权行为再次发生，合法合规运营我们来之不易的亚马逊账号，为亚马逊买家提供更好的服务。购物体验。
真挚地，
xxxxx
附加上你与版权所有者的沟通邮件，尽量获得版权所有者的原谅为佳。
亚马逊账号被封申诉邮件范文模板
旺季过后，肯定还是会有人欢喜有人愁，而有些卖家却因为账号被封而愁了眉头。
店铺账号可以说是是卖家的重要武器，但就算你有着再高超的运营技巧和傲人的店铺业绩，一旦账号被封，所有的努力都会付诸东流。而中小卖家一旦账号被封，恐无翻身之日。
账号被封关系到店铺的生死存亡和FBA库存，所以写好一封申诉邮件就变得至关重要了，只有申诉回来了，产品和店铺才能有救。
亚马逊申诉主要包含这几种：亚马逊账号被关申诉、亚马逊产品品牌侵权申诉、 亚马逊跟卖申诉、亚马逊卖违禁品申诉、亚马逊被关联申诉。接下来就介绍一下亚马逊申诉途径及邮件范文。
1、亚马逊账号被关申诉邮件范文模板
Dear Amazon seller support:
This is * (店铺名) writing to you.
第一部分：先向亚马逊标识感谢，之后介绍下店铺已经取得的成绩(开店时间、订单量交易额)最后表明意识到自己的错误，阐释原因。
As we are new seller on Amazon, we just sold our first item on 2016-11-*, and until today we sold *** orders on Amazon. We thanks so much that Amazon can provide such chance for us to delivery customers good products. And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with **** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault. We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again.Would you please consider the account seller rating and the currant rapidly increasing sales in our store? We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on **day, hope you could give us a chance to improve!
第二部分：列出整改措施(提高高标准服务、熟悉亚马逊店铺规则等等)
If we get the valuable selling chance on Amazon, we will do as follows:
1. Absolutely, we will learn through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if they provide enough information for customers to make their right decisions.
3. We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.
4.Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.
5.Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer's right.
6. We will build up our own ERP to manage the running for Amazon selling.To control customer services and shipping services with accurate data.
第三部分：结尾标识再次恳请亚马逊给予自己一次机会
Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance for us! We will always provide good products and services to customers on Amazon selling.
Look forward to receive your reply.
Best regards
店铺名
2、亚马逊产品品牌侵权申诉邮件模板范文
大家和小编一起首先先总结下侵权出现的情况以及整改方向：
检查了店铺listing的标题、描述、图片、五点描述和关键词，承诺以后不会再有品牌侵权的错误(即陈述自己的行动)。
如果我们发现任何侵犯知识产权的产品或清单，我们将销毁这些产品或删除这些清单;
注意和学习平台的所有政策和规则。日后上架产品，会先核实知识产权问题，确保产品不会违反任何其他卖家的品牌权益或专利权益，或复制他人的标题、图片和描述。
我们将留意所有在售的产品，如果有顾客反馈不满意或投诉产品有问题，我们承诺会在XX小时内帮客户解决问题，为客户提供最好的购物体验(让亚马逊相信你是为客户着想)
日后出售的产品将由自己亲自设计商标和设计产品包装，向亚马逊保证产品都是真实的，而不是直接从供应商渠道直接采购，以防止任何可能出现的商标侵权和包装设计侵权的情况发生(如果有条件的话)。
如果有任何销售问题，我们将尽快向亚马逊寻求帮助，而不是盲目销售，避免再次触犯亚马逊规则。
邮件范文
第一部分：对亚马逊通知表示感谢
Dear Amazon seller support, Thank you for your concern of our account.
第二部分：表明已经反思已经找出了问题的原因，表示歉意
We received a notification today that our selling privilege has been removed because we infringe intellectual property rights. We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling which started business on amazon in August,we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product has its own brand, to this point we acknowledge it is our fault.
第三部分：整改建议，恳请亚马逊再给自己一次机会
We had removed the listings and promise we won't sell it again on Amazon. Would you offer the owner's contact information ? I want to do a apologize to him for my ignorance and sorry for the damage to other's benefit . Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and excellent customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. I will check all my products sold, if the customer reflects any dissatisfaction or product problems, I will be here within 12 hours for them to solve the problem , and offer them the best shopping experience, please trust me.
4. If any selling questions, we will consult Amazon for help as soon as possible,rather than sell blindly.
3、亚马逊跟卖卖违禁品申诉模板范文
这部分邮件写作套路和上面介绍的两种情况类似，如果真的是存在跟卖或者销售违禁品的情况要成人错误，找出原因，表明整改意愿和整改措施。如果错在什么误会也要在邮件中尽量阐释清楚。
4、亚马逊被关联申诉邮件模板范文
关于这类被关联申诉的情况，模板和上诉几种情况类似，主要是下面这些要点：
第一部分：强调你只有一个卖家账号，并且账号的行为表现良好，并没有违规的几率，而且还是优质卖家，也可以举些例子，比如说自己的产品很受欢迎，销量好、五星review很多之类的情况说明一下。
第二部分：试着提出重新核查或者告知关联了什么账户才导致被封号
第三部分：最后保证你会严格遵守亚马逊的规则，提供更好的服务和商品给顾客。
我们还需要注意的是，如果卖家的账户和违规账户关联，那么一般情况下，申诉成功的概率很低。如果是卖家的账户和买家账户关联，有很大的概率申诉成功。
亚马逊口罩违规申诉模板公开，拿走不谢
自2024年3月开始，大量亚马逊卖家因为销售口罩违规，账户被亚马逊冻结，高额资金停止支付，亚马逊虽然开放申诉通道，但是申诉非常困难，恢复账户几率不高，飞尔跨境综合欧美申诉专家的POA【点击获取更多权益】，整理并在此发布一个高质量的申诉模板，希望可以帮到你。
Dear Amazon USA seller performance team,
I am *** and I thank you for providing me with the opportunity to appeal my seller accounts suspension due to listing items under a brand that I am not approved to sell.
I understand that Amazon takes failure to comply with their requirements very seriously and I would like to share with you my plan of action in which I explain what I have done to resolve the issue and what will I do to prevent it from happening again
-The reason you are listing products that you are not approved to sell:
?I have listed face masks for sale for that I have not taken pre- approval as earlier it was not required, later there was policy change regarding face mask and sanitizer.
?Now, I am not allowed to list such items as it is only allowed to for US seller.
?I have not gone through the latest update for Covid-19.
Steps you have taken to resolve this issue:
?I have rechecked the details and deleted the such items..
?I have carefully read and re-read all the Amazon policies specially the one concerning the proper ways how to source inventory and amazons policy to ensure that I not violate them again. As I am not US citizen, I have deleted the ASIN.
?All listings which for which preapproval is required and could not be verified with valid invoices or receipts, meeting Amazon requirements have been completely deleted from My accounts inventory and will not be listed again.
How you will prevent this issue in the future:
?All inventory will be source from reliable sources that directly from the manufacture or from authorized distributors who will be able to provide me valid invoice meeting Amazon requirement.
?Before listing any items for sale I will carefully check whether the item required any pre-approval or not and they perfectly matched their Amazon product pages in every detail any inaccuracies will be resolved by updating the listings and fixing the incorrect information.
?We know that polices and guidelines keep changing as per the society and county, to be updated on the latest updates we will not ignore any notification. We will go through it and follow those. I will follow all Amazon policies and guidelines.
I believe that these solutions are effectively everything the problems noted by seller performance in my suspension notice.
Thank you for taking the time to review my appeal and I am looking forward to continue selling on Amazon.
Sincerely
成功的申诉需要很多因素，POA仅仅是其中一个因素，还有发票，认证等资料，我们并不能确保此模板一定成功，仅供参考。
以上内容属作者个人观点，不代表CIFCOM跨境立场！
：江同
