大家好，亚马逊客服邮件回复相信很多的网友都不是很明白，包括亚马逊客服邮件回复也是一样，不过没有关系，接下来就来为大家分享关于亚马逊客服邮件回复和亚马逊客服邮件回复的一些知识点，大家可以关注收藏，免得下次来找不到哦，下面我们开始吧！
分享20份亚马逊运营过程中常用邮件回复模板
被投诉侵权,发邮件给投诉方:
Dear
Nice to meet you, we are a new seller on Amazon.com Sorry to say hello to you in this way. As we receive a notification from Amazonthat we infringe your intellectual property rights
We have no idea of the word XXXX can not be used, We did not sell any thisproduct to customer yet actually For all the inconvenient bring to you we are sincerely sorry. Hope you couldgive us a chance. We will notice the brand name and avoid this happen again.
Please help to sent a email to notice@amazon.comif you agree to withdraw the complaint. Your understanding will be muchappreciated Sincerely sorry again
客户订购多种产品，卖家发邮件确认产品订单
Dear
Thank you so much for your great support on us.
We have received your order of XXXXXX”.
We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?
If nothing is wrong, we will ship them asap
卖家发货到达时间
Dear
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest
亚马逊漏发货没有发货缺点击发货后客人需要运单
Dear
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding
客户询问货物的tracking number或有没发货
Dear
Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed.
Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday.
Please allow 3-9 business days after shipment for delivery.
You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.
Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us
买家以不想要为由要求退货，卖家接受退款请求
Dear
Thank you for contacting us regarding your inquiry.
Your return request has been approved.
You will be receiving a return shipping label and RMA instructions via Amazon.
Please be advised that the return shipping cost is the responsibility of the buyer.
The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually. Also, please make sure that the correct merchandise is being shipped us, (seller’s name).
We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation Amazon
上恶意投诉的解决办法
Date:
Ref:
Hello We are reaching you because we received a notice from Amazon on the date above and advised the following listing may infringe your copyrights: Amazon Product ASIN Amazon Product Title:
As the legal advisor of our client, we can confirm we have searched US Patent & Trademark Office Database and we have been convinced by the solid search result that all the information given on our clients product listing pages on Amazon.com are correct and no others’copyrights are compromised.
We would be happy to work out this issue with you if you could kindly let us know your PAT. No. and your Patent URL Page on United States Patent & Trademark Office website. We would like to thank you for your support and looking forward to your response! Kind regards
包裹显示妥投客户没收到货，客户开了 A-Z 和信用卡拒付
Dear Amazon
We are contacting you regarding our seller account suspension. I understand that recently our performance has fallen below Amazon's target. After checking our ODR, we find that the main reason that cause A TO Z claims and charghebacks is that buyer claim they did not receive the package, while the tracking number shows it was delivered. High ODR rate is caused by bad logistic service. Steps we have taken and will continue to take:
1, we have changed our logistics company , we have found a better efficiency logistics company to offer the better service, we will ensure every customer can receive their package.
2, We will use FBA to fullfill part of our orders .
3, We have and will continue to offer great purchase experience to the customers.
4, We have checked all the products we've been sold, and removed the product that may have problems, we will continue to do this to offer the best service to the customer
5.Improving our service level;
a.Answer the customer’s message within 24 hours.
b.Reply to the buyer’s inquiry as soon as possible. Try our best to meet buyer’s needs.
c.For negative feedback, be patient to contact with the customer, figure out a good solution and keep in touch with the customer.
d.After-sale service, support what we can do to help the customer to remove doubts about our product.
e.Upgrading our operating level and taking a more professional attitude. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you
请求激活FBA缺失的listing
Dear Amazon, Please help to activate this FBA listing,ASIN: B00VDSFJPO
SKU:SW-L28S-White There is a error:”No Amazon-fulfilled listing exists for this inventory item.”
And we have 25 pcs in Amazon stock now,really urgent. Please help
请求亚马逊帮忙激活listing的修改
Dear Amazon
Regarding there are some sellers are selling replica of some products in our store. We made some update on out description to kind remind our buyer.
The description should be updated as below:
Several days past,why the update still can't shown normally,please help to activate our update ASAP,it is really urgent. Thanks so much for your kind help
The title should be: Creaker L28S Wireless Bluetooth Water-Proof Smart Wristband Fitness Trackers We add our brand name--Creaker to our title.(we already updated on backstage,but can’t be shown normally)
Please help to activate the update,thank you please help to activate the update of the listing-
Dear Amazon, We filled our brand name wrongly when we submitting our listing
The brand name should be:Creaker (we already updated on backstage,but can’t be shown normally)
Please help to activate the update,thank you
针对亚马逊客人更改地址 已签收
Dear
Well noted your request We checked your parcel and found it already arrived in your old address on Aug.3 and we aren’t able to ask the local carrier to help change the address as we are not in US
Now the fastest and best solution is you call the local post office and get the parcel yourself.
Sorry for the inconvenience to you We really appreciate your kind understanding and efforts on this issue I copy the latest tracking information as below:(tracking#:LN055470255CN,you can track it at: www.usps.com)
2024-08-03 10:21
WEST DES MOINES, IA 50265, Undeliverable as Addressed, Your item was undeliverable as addressed at 10:21 am on August 3, 2024 in WEST DES MOINES, IA 50265. It is being returned if appropriate information is available
2024-08-03 07:40
WEST DES MOINES, IA 50265, Arrived at Unit
2024-08-01 07:24 DES MOINES, IA 50395, Departed USPS Facility
2024-07-31 21:20 DES MOINES, IA 50395, Arrived at USPS Facility
2024-07-30 03:51 KENT, WA 98032, Departed USPS Facility For any further assistance, feel free to contact us Have a good day!
买家不知道如何使用产品
Dear
Thank you for contacting us regarding your inquiry. We are really grateful with your question Thus we can realize our shortage of product listing. We will update our listing to perfect our product information. There is the latest instruction of our product .Please check the attachment for your reference. If you still have any question, please be free to contact with us. We will do our best to help you ASAP. Best regards
给买家补发自发货售后件
Dear
Hope you are fine and doing well We have already arrange the replacement to you for your reference 产品参数 The tracking number is ____，please click the attachment to get more detail .
It will take 7-10 day to arrive your city because of the long distance Thanks for your kindly understanding and support If you still have any question, please be free to contact with us We will do our best to help you ASAP.
Best regards
卖家发错地址
Dear
Thank you so much for your great support on us What a big mistake we made Sorry, but will you still want the items?
If yes, we will resend you immediately and make you a partial refund , if not, we will make you the full refund Waiting for your reply and hope your kind understanding
Best Regards
客户因订购商品大小不合适导致退货
Dear
Thanks so much for your great support on 店铺名
So sorry for the inconvenience that the swimming suit产品名did not fit you Will it be possible to give others as a gift?
Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step Waiting for your reply
货物损坏
Dear
We are sorry to know the product is damage
Maybe the long shipment make it meet a little accident We just a new seller, this product we have loss to sold out, hope you couldunderstand us How about we refund $X to you as a compensation and you try to fix the item ?
We will improve the wrap in the future, hope you could agree with us If you have any other idea, please feel free to let we know.
Have nice day
尺寸问题
Dear
Sorry to know the size is too small / large to you.
But to return this item will cost you lot of shipping fee, it might not worthdo it How about we refund $X to you as a compensation ?
The cloth you could sent toyour friend who might suit for it ? Waiting for your reply 不明原因情况
Dear
Sorry to know you want to return this item Could you please let me know the reason?
Maybe we could solve it for you, and you do not need trouble to return theitem So we waiting for your reply
Nice day
亚马逊运营第一天，六大邮件回复模板
一、货没收到
1.表示感谢顾客购买我们的产品，对顾客的遭遇表示抱歉（复述客人的话，表示自己在认真听）
2.提出解决的方案，货没有收到的话，一般情况下都是让他联系亚马逊客服。当然你也可以选择给客户补发，补发的话要问客户要地址。
3.可以再次对客户表达感谢，并且期待他的回复。
二、产品质量问题
1.表示感谢顾客购买我们的产品，对顾客的遭遇表示抱歉（复述客人的话，表示自己在认真听）
2.提出解决的方案，一般情况下可以先给他部分退款；如果部分退款不同意的话，给他安排补发；如果补发不同意的话，就给他全额退款。
3.可以再次对客户表达感谢，并且期待他的回复。
三、缺件漏件
1.表示感谢顾客购买我们的产品，对顾客的遭遇表示抱歉（复述客人的话，表示自己在认真听）
2.提出解决的方案，一般情况下可以先给他部分退款；如果部分退款不同意的话，给他安排补发；如果补发不同意的话，就给他全额退款。
3.可以再次对客户表达感谢，并且期待他的回复。
四、客人要发票
1.表示感谢客户购买我们的产品
2.发票已经发邮件了
3.简单的客套话
五、无理由要求退款
1.表示感谢顾客购买我们的产品
2.告知他亚马逊可以无理由退货，联系亚马逊客服即可
3.可以再次对客户表达感谢+简单的客套话
六、退货退款没有收到
1.表示感谢顾客购买我们的产品。
2.一般可以告知他亚马逊签收退货产品，商品退货退款后7天金额会原路返回或者让其联系亚马逊客服。
3.可以再次对客户表达感谢+简单的客套话
①客户来信联系，感谢客户的来信
Thank you for contacting us and letting us know the problem of the product.
Thank you for reaching out to us.
Thanks for ordering from us.
Thank you for your prompt reply.
Thanks for additional info.
Thanks for providing the information we required.
②提出解决方案
we are very sorry about the problem of the item and all the inconvenience caused. Please be assured that we are take responsible for your order. We would like to solve the problem ASAP. To better assist you, could you provide photos of the broken part? This will help us report it to product engineer. By the way, please send us the ORDER NUMBER and your MAIL ADDRESS so we could take further action for you.
③邮件最后一段 表达希望得到客户的回复以及对客户的祝福
Hope hear from you soon.
Looking forward to hearing from you.
Wish you a nice time.
Wish you a nice weekend.
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